Sponsoring — Volumen – o. The user hereby is understood as an individual or a group outside the branding routine and does not necessarily be a customer of the brand. The same can be said for the management of an organisation as a whole of which Public Relations is an important function. The question arises, however, why strategic behaviour is essential for this particular field of work and how it can affect the reputation, vision and mission of an organisation. N W Nadine Ghanawi Author. This area is developed most. Alexa Actionable Analytics for the Web.

Following the steps of the new typology, brand managers could increase their activity level by not only monitoring the brand related UGC and responding to negative trends, but by actively stimulating the user engagement. Inhaltsverzeichnis Abbildungsverzeichnis Anhangsverzeichnis 1. This implies that consumers and companies as well as their content can reach and be reached nearly everywhere at any time and that consumers and companies can organize in networks and collaborate in real-time on the Web 2. Definition and Characteristics of the Web 2. Abbildung in dieser Leseprobe nicht enthalten Figure 1: To this category also count services that enable a targeted search in data pools, e.

The damage for the United Airlines brand is estimated to be considerably high resulting even in a stock price fall Carrol n. Then you can start reading Kindle books on your smartphone, tablet, or computer – no Kindle device required. As already mentioned, little knowledge exists on how brand managers should handle brand related UGC. Today, almost every company presents itself and its products and services in the internet and at least equip their production systems with a displaying telesystem.


Internet Based Service Strategies

As the guitar was not replaced or compensated, such as United Airlines employees promised him, he wrote a song about the incident and published it with a video on the video sharing site YouTube. Internet based services can be classified as three main ideas according to their degree of interactional communication: Public Relations – Strategically important? Furthermore, some users want to show their fan dedication or might desire to experience a certain brand as for instance through the participation in a brand contest Arnholdp.

Whereas from this conventional perspective on BM the brand is owned and firmly controlled by the company, the Web 2. Victoria Friederike Joy Feitsch Author. English Choose a language for shopping. Company, product, and brand names mentioned in this thesis may be brand names or registered trademarks of their respective owners. Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers.

Dr Janina Wildfeuer

Get fast, free shipping with Amazon Prime. All mentioned brand names and trademarks are subject without restrictions to country-specific protective provisions and the property rights of their registered owners.

bachelor thesis unternehmenskommunikation

The presentation in form of steps also stresses unternehmenksommunikation idea that from step two onwards the following steps also include the prior activities. Equally to the second UGC principle, brand related UGC demands a creative effort which implies an adaptation of existing brand related content or the construction of a new one.

bachelor thesis unternehmenskommunikation

Im Zuge dessen ist die Anzahl der beworbenen Marken von Diese Tatsache stellt die zentrale Problemstellung dieser Arbeit dar: Publish now – it’s free. For this reason, an appropriate handling of the content is crucial. Different Realization of Strategies 5. One of the most important trends over the last years was undisputedly the swift development from an industrial to the so called information society1with the World Wide Web leading the way. In order to explain how the Web 2.


In addition to the increased consumer participation, other Web 2. Based on the development of a new classification of managerial approaches towards brand related UGC, the author describes each approach and gives recommendations to brand managers. Even though brand related UGC is highly related to other areas of research which provide helpful insights for the subject of study such as word of mouth WOM and online brand communities, it should not be equated to them.

As stated by Burmann and Arnholdpp. The following figure shows the developed new typology including the four managerial approaches towards brand related UGC proposed by the author of this paper. Amazon Inspire Digital Educational Resources. The brand communication plays an important role in conveying the brand identity to the consumer Burmann, Halaszovich, and Hemmannpp.

Companies have to adapt in the extent external factors e. Kommunikationsmanagement als Beruf, Sprache: They changed from pure information sites to complex applications, where there can be identified the following three developed strategies:.

bachelor thesis unternehmenskommunikation

Internet Auszug zu Aristoteles Zitaten Anhang 3: