Test plans require input from both end users and informa- tion systems specialists. Specific to Hourly employees, for example, are their hourly rates and overtime rates. Steps 3 and 4 are repeated until the user is satisfied. Since WestJet had not anticipated the transfer time required to move the files, they had failed to reduce its passenger loads on flights operating immediately after the charge over. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these. Develop an initial prototype.

The software for its Dealer Business System DBS , which it licenses to its dealers to help them run their businesses, is becoming outdated. Systems analysts typically gather facts about existing systems and problems by examining documents, work papers, procedures, and system operations, and by interviewing key users of the system. WestJet quickly offered an apology to customers on its site once it came back up, explaining why the errors had occurred. Hands-on MIS Projects The projects in this section give you hands-on experience evaluating information systems projects, designing a customer system for auto sales, and analyzing Web site information requirements. How successful was this system solution? The first column lists the.

In another form of outsourcing, a company hires an external vendor to design and create the software for its system, but that company operates the system on its own computers.

If this occurs, your firm is not alone. What data does it use? Volunteers no longer have to tabulate orders Process design: Users interact with the prototype to get a better idea of their information requirements, refining the prototype multiple times. Next, inventory can also help control risk.

Similar objects are grouped together to form a class, and classes are grouped into hierarchies in which a subclass inherits the attributes and methods from its superclass.

You will need to select the projects that promise the greatest benefit to the business. Companies in different industries have different information systems needs.

jetblue and westjet a tale of two is projects case study answers

In addition to Microsoft Access software, the Girl Scouts would have to purchase a server to run the system plus pay for networking and Web site maintenance services so the system could be made available on the Web.


The company saves time and money by using the prewritten, predesigned, pretested software programs from the package.

jetblue and westjet a tale of two is projects case study answers

Data encapsulated in an object can be accessed and modified only by the operations, or methods, associated with ks object.

First, it looked for simplicity rather than complicated, do-everything offerings.

JetBlue and WestJet: A Tale of Two IS Projects by Amira AL Jaoui on Prezi

These features are supposed to be completed by the end of the sprint — coded, tested, and integrated into the evolving prod- uct or system. In addition to supporting internal and external integration of systems, Web services provide nonproprietary tools for building new information system applications or enhancing existing systems.

If users are heavily involved in the development of a system, they have more opportunities to mold the system according to their priorities and business requirements, and more IS B N X Essentials of Management Information Systems, Tenth Edition, by Kenneth C. Firms may have incorrectly assessed the business value of the new system or were unable to manage the organizational change Part IV: When identifying a key issue or problem, ask what kind of problem it is: Rather than hire permanent new employees, and then release them after the new system is built, it makes more sense, and is often less expensive, to outsource this work for a month period.

Object-oriented development uses the object, which we introduced in Chapter 4, as the basic unit of systems analysis and design. Object-oriented development is more iterative and incremental than traditional structured development. Project risks are influenced by project size, project structure, and the level of technical expertise of the information systems staff and project team. Developing applications for mobile platforms is quite different from development for PCs and larger computers.

What problems was the new system designed to solve?

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

End-user development allows end users, with little or no formal assistance from technical specialists, to create simple information systems, reducing the time and aa required to produce a finished application. Different modeling conventions are used for analysis the data flow diagram and for design the structure chart. How should information systems projects be managed?


The Girl Scouts do not have to pay for any hardware, software, or networking services because QuickBase runs everything for them on its servers. This problem-solving process is especially valuable when we need to build new systems. This solution did not require the Girl Scouts to purchase any hardware, software, or networking technology or to maintain any information system anr to support the system. Hundreds of thousands of bookings for future flights that were made before the changeover were.

Its typical development schedule was to release a new version once every two years, but competitors were releasing versions faster. The third step includes an assessment of the technical, financial, and organizational feasibility of each alternative.

Component-Based Development, Web Services, and Cloud-Based Development To further expedite wesjtet creation, groups of objects have been assembled into software components for common functions, such as a graphical user interface or online ordering capability, and these components can be combined to tsle large-scale business applica- tions. This is also a part of the process that typically helps validate the estimates made above.

These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a system designed for smaller start-up airlines to a better carrier. It also serves as yet another reminder of how successfully planning anwwers and implementing new technology is just as valuable as the technology itself.